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(866) 364-1035
Sales Department Hours
Monday	:	9:00 AM - 9:00 PM
Tuesday	:	9:00 AM - 9:00 PM
Wednesday	:	9:00 AM - 9:00 PM
Thursday	:	9:00 AM - 9:00 PM
Friday	:	9:00 AM - 9:00 PM
Saturday	:	9:00 AM - 9:00 PM
Sunday	:	Closed

               Roadside Assistance
                                              Arrange Assistance

It is crucial that you call 24-Hour Roadside Assistance* at 1-800-411-9988 for all models except R8. R8 Owners should contact 1-866-4R8-3456.

However, in the event service cannot be dispatched to your location, you will be authorized to call the service provider of your choice; and you will be reimbursed for your out-of-pocket expenses up to a maximum of $100 for each disablement. Note: Your Audi must be towed using dolly wheels or flat-bed equipment to prevent possible damage to the vehicle.

To Arrange Your Own Assistance
Contact the Roadside Assistance Center at: 1-800-411-9988 for all models except R8. R8 Owners should contact 1-866-4R8-3456 and obtain a pre-service authorization number.

Arrange your own local roadside or towing assistance. (Note: Your Audi must be towed using dolly wheels or flat-bed equipment to prevent possible damage to the vehicle.)

Pay (the local service operator, or in some cases, the local service facility) for services rendered and obtain an itemized receipt featuring the amount paid, the date, and the name of the service provider.

Submit the original receipt(s) and your pre-service authorization number within 30 days of disablement to:

In the United States Mail To:

Audi Roadside Assistance
Attn: Claims Department
P.O. Box 9145
Medford, MA 02155

In Canada Mail To:

Audi 24-Hour Roadside Assistance
777 Bayly Street West
Ajax, Ontario L1S 7G7

Please allow 4-6 weeks for processing of your reimbursement.

Disablement coverage is limited to:

Towing your Audi (one tow per disablement) to the nearest Audi dealer or authorized Audi service facility.
Road service (labor performed at disablement site), which includes: changing flat tire with spare, battery jump, lock-out service, and extrication/winching
Service call (delivery of gasoline or battery jumpstart)
Exact location of your vehicle (street address, and nearest intersection).

Unless otherwise specified, the Audi 24-Hour Roadside Assistance program does not include coverage for:

Towing a vehicle from an authorized dealer/facility capable of providing the necessary repairs during the facility's normal hours of operation to another Audi dealer/facility.
More than one service call per disablement.
Delivery of a battery or the cleaning of battery cables.
The cost of any parts, labor (other than the "Emergency Roadside Services" outlined earlier), supplies, or materials.
Service to unattended vehicles. (A licensed driver must be present when service is being provided).
Fines or impound towing charges due to a violation of local laws.
Towing by other than a licensed service operator including private citizen's assistance.
Services outside the 50 United States and Canada.
Shoveling snow to free or access a snow-bound vehicle.
Installation of snow tires, tire chains, etc.
Transporting you to your disabled vehicle or to your home after the service has been rendered.
Service to any vehicle willfully driven into non-regularly traveled areas such as open fields, construction sites, beaches, mud-filled driveways, vacant lots or any other area that is inaccessible or hazardous for the Service Operator's vehicle to reach.
Towing and road services applicable to insurance claims such as vandalism or fire.

*Services are provided by and/or through Cross Country Motor Club, Inc., Medford, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin, and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360.

Roadside Assistance

For immediate assistance anywhere in the U.S. or Canada, call 24-Hour Roadside Assistance toll-free at:

1-800-411-9988
1-866-4R8-3456 (R8 Owners)