665 3rd Street
Suite 325
San Francisco
CA 94107
Sales
: (866) 364-1035
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(866) 364-1035
Sales Department Hours
Monday : 9:00 AM - 9:00 PM
Tuesday : 9:00 AM - 9:00 PM
Wednesday : 9:00 AM - 9:00 PM
Thursday : 9:00 AM - 9:00 PM
Friday : 9:00 AM - 9:00 PM
Saturday : 9:00 AM - 9:00 PM
Sunday : Closed

    Roadside Assistance
                                Other Benefits
Trip Interruption Benefits and Information

If your registered Audi (owned or leased) is disabled because of a mechanical breakdown over 100 miles/160 kilometers from your residence address, and the repair is covered under your New Vehicle Limited WarrantyWarrantySee: Owner Protection Program.Warranty , you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. Your coverage includes reimbursement for:

  • Lodging up to $100 per day
  • Meals up to $100 per day
  • Alternate transportation up to $100 per day


Trip interruption coverage is limited to reasonable expenses up to a maximum of $500 per disablement/incident, including all taxes and surcharges. This service is designed to assist you with some of the unplanned expenses you may incur while waiting for your vehicle to be repaired. Please note, pre-authorization for trip reimbursement by 24-Hour Roadside Assistance* is required.

Trip Interruption Reimbursement Instructions
Contact the Roadside Assistance Center (1-800-411-9988 for all models except R8. R8 Owners should contact 1-866-4R8-3456) and obtain a pre-service authorization number, within 24 hours of disablement.

  • Save expense receipts, such as lodging, meals, car rental.
  • Save vehicle repair invoice/repair order
  • Write a brief summary of what happened.


Submit the original expense receipts, vehicle repair invoice, the disablement summary, and your pre-authorization number within 30 days of the disablement to:

In the United States Mail To:

Audi Roadside Assistance
Attn: Claims Department
P.O. Box 9145
Medford, MA 02155

In Canada Mail To:

Audi 24-Hour Roadside Assistance
777 Bayly Street West
Ajax, Ontario L1S 7G7

Please allow 4-6 weeks for processing of your reimbursement.

*Services are provided by and/or through Cross Country Motor Club, Inc., Medford, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin, and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360.

Roadside Assistance

For immediate assistance anywhere in the U.S. or Canada, call 24-Hour Roadside Assistance toll-free at:

1-800-411-9988
1-866-4R8-3456 (R8 Owners)